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In this Capital One tutorial, I show you exactly how to replace your Capital One credit card right inside the app, whether the card is damaged, lost, or stolen. You'll learn where to find the replacement option, when you can keep the same card number, when Capital One deactivates the old number, how replacement affects subscriptions and autopay, and how to confirm your shipping address. 💳📱
⏱️ TIMESTAMPS
00:00 – How to Replace Your Capital One Credit Card
00:58 – How to Replace a Damaged Card
01:47 – How to Replace a Lost or Stolen Card
03:12 – How to Handle Fraudulent Charges
Capital One handles damaged cards differently from lost or stolen cards, so choosing the correct replacement option matters. In this video, I walk through how to find the Protect and Replace Your Card section, choose whether you still have the physical card, and understand what happens to your existing card number.
I also explain when you may be able to keep the same number, why a lost or stolen card should have its number permanently deactivated, how that can affect recurring payments, and how to confirm where your replacement card will be sent. You'll also see what to do if you're replacing the card because you suspect fraud or see transactions you didn't make.
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