Description
In this Capital One tutorial, I show you exactly how to dispute a debit card transaction and explain the important difference between a transaction dispute and fraud. You'll learn how to find the charge inside the app, review the transaction details, choose the correct reporting option, and know when you need to contact Capital One by phone. 💳📱
⏱️ TIMESTAMPS
00:00 – How to Dispute a Transaction on Capital One
01:27 – How to Know When to Dispute a Transaction
Capital One separates unauthorized fraud from regular transaction disputes, and choosing the correct option matters. In this video, I walk through how to open a transaction, review the merchant and statement information, tap Report a Problem, and understand which type of claim fits your situation.
I also explain when a charge should be reported as fraud, when it should be disputed with the merchant or Capital One, why you should contact the merchant first in many dispute situations, and what information to have ready before you call Capital One.
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