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Inside Aeroflow’s Contact Center: Supporting the Patient Journey

Zoom Short 2 days ago

Description

How does a patient order start at Aeroflow Health? Ashley Merrill, VP of Executive Initiatives, walks through three common ways it begins: a doctor faxes a prescription, the patient calls in, or the patient fills out a form on one of Aeroflow’s websites.

From there, Aeroflow’s contact center keeps patients informed at every step. When questions come up, the team is ready to help by phone, email, and chat, so patients get the answers and solutions they need.