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The Indian Railway Catering and Tourism Corporation (IRCTC) on Tuesday clarified that its online railway ticket reservation portal remained fully operational during the morning hours, despite media reports suggesting otherwise.
According to IRCTC, the website and mobile applications experienced temporary delays in availability for some users due to an exceptionally high volume of concurrent logins. The surge was driven by peak demand during the festive season, particularly ahead of Diwali and Chhath Puja, when millions of passengers attempted to book tickets simultaneously.
“The online reservation portal remained up and operational. However, the performance in terms of availability to users was seemingly delayed due to the high concurrent logins on the portal,” the statement said.
IRCTC noted that such temporary issues are common during holidays and peak booking periods when demand rises manifold. It confirmed that e-ticketing services across all channels—website, mobile apps, and other platforms—have now returned to normal.
The corporation reiterated that it continues to invest in technological upgrades, infrastructure enhancements, and process improvements to ensure a secure, efficient, and seamless booking experience for passengers.