Description
In this video I'll show you how to change the email address on your Netflix account. This is the email address you use to sign in to Netflix, and it's also where Netflix sends billing receipts and account alerts, so you'll want to keep it up to date.
Timestamps:
Introduction: 0:00
Steps to Change the Email Address on Your Netflix Account on Website: 0:17
Things to Keep in Mind: 2:36
Steps to Change the Email Address on Your Netflix Account on Mobile App: 3:03
Conclusion: 3:21
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#netflix #techtips #tutorial
Video Transcript:
Step 1. Open a web browser, navigate to www.netflix.com, and then sign in to your Netflix account if you're not signed in already. Choose a profile that isn't a Kids profile, because you won't be able to make this change while a Kids profile is active.
Step 2. Hover over your profile icon in the top right corner of the screen to open a menu, and then click "Account." Your Account screen is displayed.
Step 3. Click "Security" in the menu on the left side of the screen, and then click "Email."
Step 4. Netflix may ask you to confirm your identity before making this change. Choose how you want to confirm it's you, either "Send Push Notification," "Email a Code," "Text a Code," or "Confirm Payment Info," and then follow the prompts to finish confirming your identity.
Step 5. The Change Email screen is displayed. Enter your new email address in the New Email field, and then click "Save." You'll land back on the Security screen, where a message lets you know your account email has been changed. You'll also see Needs Verification below your new email address. Netflix will send you an email confirming the change.
Step 6. Next, you'll need to verify your new email address. In the Verify Your Email window, click "Send Link." A Check Your Inbox window lets you know Netflix has sent a verification link to your new email address. Click "Done." You'll land back on the Security screen, and your email will continue to show Needs Verification until you click that link.
Step 7. Open the inbox for your new email address, and then open the Verify Your Email Address message from Netflix. Click "Verify Email" in that message. Keep in mind this link expires in 48 hours. Back on the Netflix Security screen, you'll see a message letting you know your email has been verified, and Verified now appears below your new email address.
Keep in mind that the new email address can't already be in use on another Netflix account. If it is, you'll either need to change the email on that other account first, or cancel that account, before you can use the address here. If the email is only attached to a profile on another account, you can go to that account's profile settings and delete the email address from the profile to free it up.
If you're using the Netflix app on your phone or tablet, you can tap "My Netflix," tap your profile name in the top left corner to open the Profiles menu, and then tap "Account." Swipe down to the Security section, where you'll find Email along with these same settings.